Liqui Moly Australia Consumer Privacy Policy
We work hard to build and maintain a relationship of trust with you. So, when it comes to handling your information, we do so carefully and sensibly, and in ways that live up to that trust. This policy lets you know how we do that, including what information we collect, how we use and protect it, and how you can decide what we do with it. Our goal is to help you understand how we use your information to improve our content, products, advertisements, and services.
Here’s a short introduction to our privacy practices
What we collect
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Information you give us
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Information we collect when you contact us, visit our sites, use our mobile applications or services, use our products or devices, or view our advertisements
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Information we get from other companies who have obtained your consent to share or sell it or have ensured that other companies from whom they have received your information can share it with them and, in turn, with us and/or other companies
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Information we get from other companies when you visit their websites
We may combine any and all of this information to help create better products, services, and consumer experiences.
The purpose for using your information
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Send you the products you ask for
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Tell you about our and our marketing partners’ products and services
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Help us run our sites and services
How and when we share your information
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When we have your consent, with our carefully selected partners so that they can send you offers, promotions, or ads about their products and services we believe you may be interested in
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With other companies we hire to help us run our business
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As part of a sale of a brand or business to another company
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To help us protect our rights or property, e.g., fraud prevention or information security
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When required by law or government authorities
Your choices
You can tell us how we can use your information by clicking on the links below:
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Marketing communications (news letter subscription)
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You have certain personal data rights, including to access what personal information we have about you, make corrections or updates to it, receive a portable copy of that information or to opt out of receiving marketing information.
How We Collect Your Information
We collect information about you in many ways from many places. Some of the information we collect may include personal information that can be used to identify you; for example, your name, email address, telephone number, or postal address.
Please note: We may combine all of the information we collect about you to give you better products, services, and user experiences.
You provide it to us. You give us your information when signing up for an account on our websites or in mobile apps or by calling or emailing us. We may ask for things like your name, email or home address, date of birth, payment information, your age, gender, the number of people in your family, and the way you want us to send you information about our products and services—for example, to your home address, email address, or by texting you.
From sites and emails. We may use technologies that automatically collect information when you visit our sites, view our advertisements, or use our products or services. For example, we use cookies (a tiny file stored on your computer’s browser) to tell us what browser and operating system you are using, your IP address, web pages you visit, links you click, or whether you have or have not opened an email from us.
How We Use Your Information
We use your information to help us meet our purpose of touching and improving the lives of people like you every day around the world. We use your information to respond to your questions or requests for information, send you products or samples you have requested, help you manage your LIQUI MOLY site preferences, allow you to enter our contests or sweepstakes, to send you marketing information about our products, or process your payment for the products you buy from us. We may also use your non-personal information (e.g., purchase data, sample requests, etc.) in consumer research or analytics (or personal information when you have consented to participate in such research) to learn more about what consumers want so that we can make new products or improve the ones we already have.
Another way we use your information is to make sure that what you hear from us is relevant and useful to you as an individual. For example, we may send you information about Liqui-Moly products if you have shown interest in our range by visiting Liqui-Moly.com.au. When we do this, we will use your information – a cookie ID or device ID -- to limit the number of times you see the same advertisement from Liqui-Moly. We want you to hear from us about the products you use and love without you hearing the same message over and over again.
We may also use aggregate information from many people without identifying any individuals to better understand how our websites are being used or to study consumer habits so that we can make products and offer services that meet the needs of all consumers sharing some of the same things in common. Use of such non-personal information in this way helps to safeguard your privacy. We will always try to use non-personal information whenever possible for this reason.
To further protect your privacy, we will also use the least amount of information we can to accomplish the task at hand, put measures in place to prevent mixing information in ways that would allow cookie and device IDs to specifically and directly identify you (e.g., by name), and delete your information when we no longer need it for our business purposes.
How We Safeguard Your Information
We respect your personal information and take steps to protect it from loss, misuse, or alteration. Where appropriate, these steps can include technical measures like firewalls, intrusion detection and prevention systems, unique and complex passwords, and encryption. We also use organizational and physical measures such as training staff on data processing obligations, identification of data incidents and risks, restricting staff access to your personal information, and ensuring physical security including appropriately securing documents when not being used
What We Share
i. with other companies. When we have your consent, we may share your information with select partners so they can send you offers, promotions, or ads about products or services we believe you may be interested in. We do not sell your personal information to marketers. We may share information that does not personally identify you with other companies for any purpose.
ii. with service providers. We may need to share your information with companies who help us run our business, including hosting our sites, delivering our emails to you, analysing the data we collect, and shipping or sending you the products and services you requested. We share only the personal information needed for these companies to complete the tasks we request. They are required to protect your information in the same way we do and will not share it or use it for any other purpose.
iii. other situations. If a brand or one of our businesses with which you’ve shared personal data is sold to another company, your data will be shared with that company. As a result, your account and the personal data in it will not be deleted unless you tell the brand or new company that you want it deleted. We may also share your information with companies who help us protect our rights and property, or when required by law or government authorities.
Your Rights and Choices – How to Contact Us
i. Marketing: You can tell us to stop sending you email and text messages by following the opt-out instructions sent with these communications. You can also choose to stop receiving marketing email, SMS, or postal mailings by Suite 106, 26-32 Pirrama Road PYRMONT NSW 2009. While we will honour your choices, we may need to keep information to do so. For example, if you tell us to stop sending marketing emails, we will need your email address on file so that our systems remember that you no longer wish to receive marketing communications to that email address.
ii. Accounts: Depending upon the country where you registered, your Liqui Moly account may offer the ability to access your information and make updates to or delete your data. If not, you can click here to make a request.
iii. Data access: You may access the personal data we hold about you, request that inaccurate, outdated, or unnecessary information be corrected, erased, or restricted, and ask us to provide your data in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time where we are relying on your consent for the processing of your personal data, for example, your receipt of marketing material.
To contact us in Australia with regard to your rights and choices with respect to your personal information, including to opt out of receipt of marketing materials, please call us on 1300 318 961 and ask for our Privacy Officer.
Alternatively, you can write to us c/o of the Privacy Officer at:
Attention, The Privacy Officer
Suite 106, 26-32 Pirrama Road PYRMONT NSW 2009
When we share your personal information overseas
It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination.
We may allow your personal information to be shared with those who are in countries other than your own location. We do this:
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Where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
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For disclosures between our group companies. Outside of Australia and New Zealand, our main business locations are in Germany and the United States.
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When our supply to you necessarily involves overseas disclosures;
Data retention
As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honor your requests, including to continue keeping you opted out of marketing emails, or to comply with legal or other obligations.
Cookies
Cookies are small files sent to your computer as you surf the web. They store useful information about how you interact with the websites you visit. Cookies do not collect any information stored on your computer or device or in your files. Cookies do not contain any information that would directly identify you as a person. Cookies show your computer and device only as randomly assigned numbers and letters (e.g., cookie ID ABC12345) and never as, for example, John E. Smith.
We use cookies for a number of reasons, such as:
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to serve you with relevant advertising
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to learn more about the way you interact with Liqui Moly content
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help us improve your experience when visiting our websites
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to remember your preferences, such as a language or a region, so there is no need for you to customise the website on each visit
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to identify errors and resolve them
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to analyse how well our websites are performing
These are the types of cookies we use:
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session cookies. Webpages have no memory. Session cookies remember you (using a randomly generated ID like: ABC12345) as you move from page to page so that you don’t get asked to provide the same information you’ve already given on the site. For example, session cookies are extremely helpful when shopping online—without them the items you place in your shopping cart would disappear by the time you reach the checkout! These cookies are deleted as soon as you leave our site or close your browser.
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advertising cookies. These cookies can be used to learn about what interests you generally might have, based, for example, on the websites you visit and the products you buy. That data allows us to send you ads for products and services that better fit the things you like or need. It also allows us to limit the number of times you see the same advertisement.
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analytics cookies. These cookies tell us how our websites are working. In many cases, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visits to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
How you can control cookies. You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our sites or services from working properly. You can also set your browser to delete cookies every time you finish browsing.
There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. This includes information at the following links: Stay smart online – all about cookies and your privacy; Your online choices and Privacy Commissioner Fact Sheet on online behavioural advertising.
Site and App Content
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plugins. Our websites may include plugins from other companies such as social networks. An example of a plugin is the Facebook “Like” button. These plugins may collect information (e.g., the url of the page you visited) and send it back to the company that created them. This may happen even if you do not click on the plugin. These plugins are governed by the privacy policy and terms of the company that created them, even though they appear on our sites. These plug-ins are non-essential cookies and will only work on our sites if you accept cookies.
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logins. Our websites may allow you to log in using your account with another company such as, for example, “Login with Facebook.” When you do this, we will have access only to the information that you have given us consent to receive from your account settings in the other company’s account you’re using to log in with.
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user content. Some of our sites and apps will allow you to upload your own content for contests, blogs, videos, and other functions. Please remember that any information you submit or post becomes public information. We do not have control over how others may use the content you submit to our sites and apps. We are not responsible for such uses in ways that may violate this privacy policy, the law, or your personal privacy and safety.
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links. Liqui Moly sites may include links to other sites, which we do not control. Those sites will be governed by their own privacy policies and terms, not ours.
How you can complain about our management of your personal information
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer via one of the below contact points:
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Phone:
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1300 318 961
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Address:
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Attention, The Privacy Officer
Suite 106, 26-32 Pirrama Road PYRMONT NSW 2009
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We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.
Children’s Privacy
Children’s online privacy laws. We follow all applicable data protection laws when collecting personal information online from children. For example, we do not collect personal information from children under 18 years of age unless we get consent from a parent.
Updates
This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks’ prior notice of the change on liqui-moly.com.au
Other privacy terms and limits of this policy
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.
